Norweigan epic kids10/4/2023 ![]() We had filed complaints forms with customer service and were promptly given case numbers. One morning as I stepped out of the shower in my 11th deck room, I was met by a man on a scaffold cleaning the outside of the ship - this was an unpleasant experience for both of us. ![]() The internet did not work - the NCL website did not work - our tv did not work to check our account - our balcony was flooded and unusable for 2 days -the shower would not drain-the toilet would not flush one day - we were trapped in an elevator and when the elevator worked it took us to the 15th floor where we had to take the stairs to the 5th floor( we later found out that this was a way of controlling traffic for the tender) I am 82 yrs old this was not easy. We spent over 8 hours of the cruise just trying to get in our room. 2 days later our key did not work again only this time we were very rudely told that it did work according to the computer and to try again. Our key did not work on the second day so we had to endure the wait just so we could get in our room - we couldn't even get a drink because the key did not work. Customer service on the ship averaged over 2 hours in line during the day and 1 hour after midnight which shows how many people were having problems. If you spoke to 5 people you got 5 totally different answers to your questions concerning charges and NO ONE could provide any documentation as to why you were being upcharged. Customer service prior to the trip was horrible. We could not make restaurant reservations in advance because that is reserved for groups of 2 or 4. All the arrangements (with confirmation letters) we made in advance to make our trip easier were not in place when we actually boarded the ship nor were our tickets for the excursions we had booked in advance. I booked 6 cabins 9 months in advance for our party of 10 and had problems right from the very beginning trying to make arrangements for a long awaited family event. Thank God Happy to get out of Europe!!…Ī worse than terrible review would be a more appropriate rating for NCL. So we picked up our 2 checked suitcases on our last day in Rome. Customer service said they would inform us of any development but they never contacted us. We were informed on the 9th day they had located 2 pieces out of our 4 luggage. Need to work on the excursions and the people they get to do them. Getting off the ship at embarkations were smoother this time around. The food was always salty the staff is mostly friendly. This is my second time on this ship and probably my last with NCL. We ended up having to take a$200 Euro can ride back to port. No phone number no email nothing just a stupid communication (listening device)radio which kept shutting off. We were never given any information incase we got left behind. The area was very congested so we stepped aside. We arrived at the time and could not locate her. Our tour guide gave us instructions on where to meet back to catch the bus in Monaco. Monaco and Monte Carlo, very rude French people ignorant, clueless and deceptive. ![]() One particular excursion was a nightmare. Ended up having to buy clothes at the stops during the cruise. We were given $200 credit and free laundry service hell, we only had 2 sets of clothing anyways. Ncl Epic customer service was not very helpful apart from on personal who went above and beyond to help us get some information. Not only was he not very informative he put the wrong information in the system to locate our baggage. Customer service at the lost and found was horrible. Got to Rome no luggage not even a carry on. Ncl Epic was in charge of all our reservations including a transfer from Amsterdam to Rome coming from Toronto. I went on a 10 day Mediterranean cruise from Rome.
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